Help Center

Nothing found

I sent the wrong amount and can't pay again.

In this situation, you need to contact the seller, explain the reason why you can't pay more, and agree on a new bill amount.

You will also need to provide the seller with:

1) INV invoice number (consisting of 6 characters, listed on the invoice and payment letter in the mail);

2) The txID of your transaction - it's stated in the wallet or exchange from which the transfer was made.

After that, the seller will be able to contact the technical support of the service and confirm this invoice without additional fees from your side.

Was this answer helpful to you?

Still need help?

If you still have questions, you can ask our technical support specialists.