How can I protect my account?

To provide the additional security of your account and to avoid third-party access to your account, we recommend to follow a few simple steps.

First, keep in mind that CryptoCloud employees will never ask for your password, two-factor authentication codes, or any other login credentials (other than email). If anyone claiming to be associated with CryptoCloud support requests such information, contact our support immediately. We will also never ask you to install remote login or remote support software on your devices.

Here are some tips to improve the security of your account and money.

1. Use a complex and unique password. Preferably, the password should not be used anywhere else and should not be shared with other people. It is also recommended to change your password periodically (about every 3 months) and use a completely new password each time.
    
2. Use password managers. Managing credentials is much easier when using a secure, encrypted password store, such as 1Password or LastPass.
    
3. Use 2FA (two-factor authentication) - one of the most effective ways to protect your account. Read about how to do it here.
    
4. Use a reliable antivirus. Security software protects your devices from encryption malware, ransomware, and other types of Internet threats.