Help Center
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- How to create an invoice for payment?
- How do I create a permanent payment link?
- What language is on the payment page?
- At what exchange rate does the payment take place?
- What is transfer fee?
- How long does the transaction take?
- What to do if the bill is not paid in full?
- What should I do if my payment has not been credited?
- Which networks are used for payment?
- What is the network fee and who pays it?
- How and how quickly do I withdraw funds?
- Can you exchange one currency for another between merchant balances or make a payment in another currency?
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What should I do if my payment has not been credited?
If for any reason the payment made by the customer through the CryptoCloud service has not been credited to your account, you need to request the following information from the customer:
1) INV invoice number - listed on the invoice and payment letter in the mail);
2) txID of your transaction - specified in the wallet or exchange from which the transfer was made.
After receiving the data, contact our technical support. We will determine the cause of unsuccessful transaction and help to solve the problem.
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